Tracking Your Order
All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier’s local depot, and instructions will be left regarding re-delivery. For a delivery update, please refer to the delivery carrier’s website detailed in your order confirmation (DPD.co.uk or DHL.co.uk) and enter the tracking reference provided in the dispatch confirmation email. Alternatively, you can log into your account to track your order’s delivery progress.
How Your Order Arrives
Orders are dispatched in a discreet outer box, allowing you to shop in confidence, knowing that your privacy is of the utmost importance to us. Our courier network requires us to include a return name or address and a description of the contents, which we have kept to a minimum where possible.
Request to Cancel or Amend Your Order
Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. Unfortunately, it is not possible to add to, amend, or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a second order.
BFPO, PO BOX, And APO/FPO
Unfortunately, we are unable to ship to BFPO, PO BOX, and APO/FPO addresses.
Import Duties
If you are based outside the UK or Europe, you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied, and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to the country. Please consult your local postal service for more information.
